Help Centre

Orders and shipping

Get more information on shipping times, order tracking and delivery.

Returns

Details about returning items purchased online and in-store.

Our gear guarantee

We guarantee the quality of our products. If the quality of an item hasn't met your expectations, in most cases you can bring it back.

Payments and gift cards

Questions about MEC Member Rewards

Wondering about MEC membership rewards? Find out here.

Store services and events

We stand behind our products. Bring items to our stores for service or repairs.

Promotions and special offers

Discounts on gear bundles and exclusive offers with partner organizations.

Login issues

Find out how to resolve issues around login and accessing your account.

Get in touch

Connect with our friendly staff by phone or email – they know their stuff.