Returns and exchanges

If you're near an MEC store, we recommend bringing your return in person for immediate processing
In-store returns are free

If you can’t make it to a store, you can mail your return to our Mail-in Returns Centre for a flat-rate return shipping fee of $11 plus tax

Do I need a receipt for my return?

If you’re a member, no receipt is needed—just use your member number or the email linked to your account, and we can track your purchase history.

You’ll need the original receipt or order confirmation email.

Items may still be covered by our Rocksolid Guarantee, but it depends on the condition of the item.

Bring it to a store for staff assessment, or contact our Service Centre at info@mec.ca for help.

Worn-out items: Items that have reached the end of their practical lifespan due to normal use, accidents, or misuse cannot be returned.
Items past practical lifespan: MEC may refuse returns on items that are beyond their expected life, even if unused or undamaged.
Final sale items: Products sold as final sale cannot be returned, except when they’re defective or don’t match the description online.
Bear spray, food, and fuel: These are final sale.
Hygiene products: Face masks, socks, sanitary devices, and undergarments (including swimwear, bike chamois, and underwear) are not eligible for returns unless they are unworn, unused, and have original tags or packaging intact.
Electronics: Electronics (e.g., GPS, cameras, bike trainers) can be returned within 90 days of purchase.
E-bikes (BC Electric Bike Rebate Program): E-bikes purchased under this program cannot be returned for a refund, but can be exchanged for an equal or higher value e-bike.

No. Refunds can only be issued to the same credit card used for the purchase, or via gift card or cheque.

We need the receipt or the purchaser’s member number to process a refund. Refunds can only be issued to the person who bought the gift.

As the recipient, you can either exchange the item or get a gift card for the purchase value.

Items in resalable condition and meeting the Rocksolid Guarantee can be returned.

PayPal returns cannot be refunded to PayPal accounts; refunds will be issued via MEC gift card.

Items in resalable condition and meeting the Rocksolid Guarantee can be returned.

Refunds: Processed to MEC gift card or to the credit card linked to your Klarna account.
Note: Ensure your Klarna loan is fully paid off once you receive your refund. Use the Klarna app to manage your payments.